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What is HnD?HnD is a Customer Support system, integrating helpdesk features and a forum system, and was built as an example of what you can do with LLBLGen Pro.
HnD stands for Help and Discuss and is a full ASP.NET 2.0 application using LLBLGen Pro produced code for 100% of the data-access functionality. It offers site owners a flexible and fast customer support system with, among other features: email notification, attachments, secure forums so only the topic starter and people with a given action right can see / access the thread, print-specific view of a thread, search etc. etc. It's been released as open source software (using the GPL v2 license) and you can download and use it for free.
Note: If you wish to use HnD in a commercial product, please contact us at info@llblgen.com for pricing, terms and conditions.
RequirementsTo successfully install HnD, you need to have the following installed / available to you on the webserver:
- .NET 2.0
- IIS 5 or higher with ASP.NET 2.0 installed
- Access to an SMTP server
HnD stores its data in a database, and you can use Microsoft SqlServer 7 / 2000/ 2005 / Express or MSDE.
To be able to search on the forum, you’ve to enable Full Text search in SqlServer, which requires Microsoft Search Service to be enabled. SqlServer doesn’t have to be running on the webserver machine, as long as the webserver has access to the SqlServer machine to obtain and persist data.
FeaturesHnD's main features:
Unlimited forums can be organised into as many sections as you like.
Both public and private forums using role-based security
Queueing facility for support teams, enabling claiming questions and moving threads between queues. Threads can be auto-queued through forum settings.
Role-based security system for easy right management
Flexible attachment system for messages which is configurable per forum and user role.
Attachment approval system for moderators.
Editing all messages, editing thread properties and closing and moving threads for moderators.
Powerful search facility utilizing SqlServer's full-text search.
Native ASP.NET 2.0 code written in C#
Using LLBLGen Pro v2.0 for all data-access functionality.
Standard UBB message formatting with various font styles and sizes as well as allowing quoting, code display, attachments and automatic URL linking.
Email notification of replies to your topics.
Allows fine grained control over access to viewing, posting, replying, marking threads as 'done', thread memos and many other options.
Personal profile creation and management.
Administration centre with forum and section setup, complete group and member management, extensive ban management, support queue management, role management, mass emailing of groups and users by the administrator and many other options.
Complete control of fonts and colors by ASP.NET 2.0 theme support.
Open source, so changes and additions can be easily implemented.
And many more...
HnD Issue trackerWe use a Gemini based Issue tracker for HnD. You can visit it here: http://www.sd.nl/Gemini (opens in new window)
To report bugs or issues, please consult the HnD Bugs and Issues forum (opens in new window).
ContactHnD is designed and developed by:
Solutions Design bv
Zeilstraat 99
2586 RB Den Haag
The Netherlands.
http://www.sd.nl
If you wish to contact us, please send an e-mail to info@llblgen.com.
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News
HnD has been released!
2-dec-2006
To show the power and flexibility of LLBLGen Pro 2.0, we ported our customer support system to .NET 2.0/ASP.NET 2.0 and LLBLGen Pro v2.0, so it now uses LLBLGen Pro produced code for 100% of the data-access functionality. This system, HnD, has been released as free, open source software (using the GPL v2 license) and is now available for free! |
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